FREE UK shipping over £200. FREE worldwide shipping over £250.

FAQs


 

Do you ship Worldwide?

Yes - shipping will be calculated at checkout. For orders outside of the UK, customs fees and duties may apply, and will be payable by the customer.

 

An item I like is sold out - can you make it again?

All items are 1of1, meaning that only 1 will ever be made. The nature of the production process (using only pre-loved/deadstock materials) means that there isn't usually enough material to make runs of specific items. 

 

Do you do custom pieces?

At the moment I don't have the output capacity to cater for customs too, so the answer is no. Sorry.

 

Where are the items made?

All items are handmade by Charlotte, in her studio in London. 

 

How do I wash my Rua Carlota pieces?

All items are intricately constructed, and should be treated with care. Please handwash or specialist clean only.

 

Can I return an item?

Should you wish to return an item, please contact hello@ruacarlota.com within 14 days of receiving your order with your reason for wishing to do so. SALE pieces are non-returnable.