Please allow up to 1 week for your order to be shipped - thank you for your patience :)

Everything is sold out - how do I purchase a piece?

Items are released on the website in small batches, usually a few times per week. Currently, items are available exclusively on www.ruacarlota.com - keep checking back.

 

Do you ship Worldwide?

Yes - shipping will be calculated at checkout. For orders outside of the EU, customs fees and duties may apply, and will be payable by the customer.

 

An item I like is sold out - can you make it again?

All items are 1of1, meaning that only 1 will ever be made. The nature of the production process (using only used/deadstock materials) means that there isn't usually enough material to make runs of specific items. 

 

Do you do custom pieces?

At the moment I don't have the output capacity to cater for customs too, so the answer is no. Sorry.

 

Where are the items made?

All items are handmade by Charlotte, in her flat in London. Her brother isn't that happy about it.

 

How do I wash my Rua Carlota pieces?

All items are intricately constructed, and should be treated with care. Please handwash or specialist clean only.

 

Can I return an item?

Should you wish to return an item, please contact hello@ruacarlota.com within 14 days of receiving your order with your reason for wishing to do so.

 

Do you have a press contact?

please email press@ruacarlota.com with enquiries 

 

Do you do wholesale?

please email wholesale@ruacarlota.com with enquiries