BALACLAVA / (CUSTOM MADE-TO-ORDER)

Each RUA CARLOTA piece is designed and made with love and care by Charlotte in her little studio in London.

𝓈𝑒𝒸𝑜𝓃𝒹 𝒽𝒶𝓃𝒹 𝓂𝒶𝓇𝓀𝑒𝓉 pieces are sourced by Charlotte from around the world

Each RUA CARLOTA item is handmade, therefore we recommend handwashing or specialist cleaning only depending on the fabric composition.

For 𝓈𝑒𝒸𝑜𝓃𝒹 𝒽𝒶𝓃𝒹 𝓂𝒶𝓇𝓀𝑒𝓉 items, please follow the care label.

If you have any specific questions please email us hello@ruacarlota.com

All items are shipped from London, United Kingdom.

Due to the value of our items, we only ship via tracked services. A tracking number will be provided for your order. We aim to ship items within 2 working days, but during busy periods, it may take up to 10 working days for your item to be shipped. 

UK:

Standard: £5 or FREE over £200 order

Express: £8

Estimated delivery times: (STANDARD) 2-3 working days from shipping, (EXPRESS), 1-2 working days from shipping date

EUROPE:

Standard: £15 or FREE over £200 order

Express: £25

Estimated delivery times: (STANDARD) 5-10 working days from shipping, (EXPRESS), 1-3 working days from shipping date

USA:

Standard: £23 or FREE over £200 order 

Express: £35

Estimated delivery times: (STANDARD) 5-10 working days from shipping, (EXPRESS), 2-3 working days from shipping

REST OF WORLD:

Standard: £25 or FREE over £200 order 

Express: £55

Estimated delivery times: (STANDARD) 5-10 working days from shipping, (EXPRESS), 2-3 working days from shipping

Please note: if you order items for delivery outside of the UK, your order may be subject to import duties and taxes, which are applied when your package reaches the destination country. You will be responsible for payment of any such import duties and taxes. Rua Carlota does not have any control over, nor do we take any responsibility for, these charges. We will not pay them on your behalf.

We don't accept returns, refunds, cancellations or exchanges on SALE items, MADE-TO-ORDER items, Gift Cards or on orders that have been returned to us due to unpaid import fees.

Our returns policy lasts 14 days from the day you receive your order. Please contact us at hello@ruacarlota.com within 14 days of receipt of goods explaining the reason for the return. Your return must be shipped back to us within those 14 days to be valid.

If 14 days have gone by since receipt of your purchase, unfortunately we can’t offer you a refund or exchange.

For more information, please see our Refund Policy.

We're always happy to help. Please email us at hello@ruacarlota.com and we'll get back to you as soon as we can.